📋 Practice Policies & Payment Information

Welcome! I’m so honored to walk this wellness journey with you. To ensure clarity and mutual respect, please take a moment to review the following policies and payment details.

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🕰 Appointments​

• Appointments are scheduled online. Email confirmations and reminders will be sent and will include the Google Meet link for virtual appointments.  

• Feel free to park in my driveway on the left hand side closest to the garage.

• While I do not accept or bill insurance, I can provide detailed receipts for possible reimbursement. Many HSA and FSA cards are accepted, depending on your plan.

• 🏡 In-office or virtual appointments available

• Most appointments are available in-office or virtually via Google Meet. If you choose a virtual appointment that requires a Zyto scan, please:

  • Please enter the correct option and include your full mailing address on the scheduling form when booking.

  • A $250 refundable deposit is required before the Zyto hand cradle is shipped. The deposit is $250 when paid by cash or check. All other forms of payment incur a 3% processing fee, which is nonrefundable.  

  • Contact Kristi (301)318-5130 to arrange payment.

  • You are responsible for return shipping

• Zyto Remote set up instructions and Google Meet appointment instructions will be included in the package.

• ⚠️ Please note: Zyto Remote sessions require a Windows PC with a USB port and are not compatible with Mac systems.

•  At your appointment time, click the Google Meet link included in your confirmation/reminder email. Once we are connected on Google Meet, Kristi will provide your unique Zyto remote connection code and guide you through connecting the hand cradle and completing the scan.

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📄 Forms & Intake

• Prior to your New Client Appointment, please download the intake and authorization forms from the website tab or link. Return the completed forms via email (for remote appointments) or bring them with you in person.  Feel free to bring any lab work or medical test results to your appointment.

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💳 Payment Methods

• Full payment is expected at the time of service. I accept cash and check without any additional fees: Zelle (2% fee); credit/debit/HSA cards, Apple Pay (+3%) and Venmo (3% fee)​

• Discounted service packages are paid in advance and never expire.

• Prices are subject to change without notice.

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❗ Cancellation Policy

• Please allow at least 24 hours notice to cancel or reschedule your appointment.

• Late cancellations and no-shows will be charged 50% of the service fee.

• Emergencies happen — communication is appreciated and honored.

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🔐 Confidentiality

• Your privacy is protected and respected.

• All client information is handled in accordance with HIPAA and professional ethics standards.

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⚠️ Medical Disclaimer

• I do not diagnose, treat, or cure medical conditions. My role is to support your body’s natural healing ability using holistic tools, education, and personalized wellness protocols.

• All services are complementary and integrative, not a substitute for medical care.

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💌 Contact & Support

• For faster response to questions, or general support, please text me at [301-318-5130].

• I do my best to respond within 24 hours, Monday through Friday. Non-emergency messages sent on weekends will be returned on Monday.